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Phillips Intellispace
Does anyone have experience with Phillips Intellispace PACS system? Is it user friendly? Is it any good?
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24 Replies
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Intellispace is a very good PACS, IMHO. It is the original Stentor PACS.
However, I am very unimpressed with Phillips as the vendor of ownership & support. Ive seen & worked with better.-
Frumious, you’ve found that Phillips hasn’t offered good tech support? That’s a bummer. Is the voice recognition decent with Intellispace?
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Did not use VR w Intellispace. & its been awhile so Im not current.
Wont say support was bad, they werent bad. Just Ive seen better. & maybe theyve improved & Im just passing old news & Im a crank w higher expectations, a very definite possibility. Part of my problem was bias that customers are dumb & dangerous & the vendor knows best.
Try posting question on PACS thread too. Some good PACS Admins there who might be able to help. They deal w vendor directly & liaison to radiologists & other customers. Get some customers to speak to. Hopefully some rads will volunteer here with their experience at their sites.
The PACS itself is good, IMHO. Intuitive & fast w very good capabilities. Breast was weak point for hanging then, maybe better now I hope.
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Thanks for the info! If I Don’t get much feedback here, the PACS forum is my next step.
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Overall pretty happy with Intellispace. Compared to other PACS I’ve used, it is very stable and never crashes. You can open multiple studies at once and instantly auto-advance to the next after signing one. We dropped Hologic and started using it for mammo with tomo a couple of years ago and it has made our workflow much more efficient.
Negatives:
– Doesn’t MPR studies natively, so you have to use a plugin if you ever need to do it. Thus, no one in our group routinely does.
– Home reading is functional, but not ideal. It can cache studies from a list, but can’t “watch” a folder and download everything in the folder.
– Philips doesn’t seem to be having a lot of innovative features in the pipeline than I’m aware of compared to other vendors.
All in all though, while it doesn’t have a lot of gizmos, the speed and stability makes up for it.
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I like it (original used all the way back to Stentor) as a basic PACS reading solution, but IMHO has evolved very little since Phillips took over. Phillips has really failed over the years to deliver on any promises of improvements in basic asks like hanging protocols and such. Some of our younger rads who worked with different solutions call it “antiquated.”
I would definitely inquire with Phillips as to their long-term plans with it. Word came to us that Phillips is looking to migrate to a new platform in the next few years, a massive undertaking depending on your size.
Rather disappointing support when it comes to getting images to clinicians and archiving, our clinicians now expect the images in the EMR and intellispace being a “proprietary archive solution” doesn’t play well with others.-
Quote from over-caffeinated
I like it (original used all the way back to Stentor) as a basic PACS reading solution, but IMHO has evolved very little since Phillips took over. Phillips has really failed over the years to deliver on any promises of improvements in basic asks like hanging protocols and such. Some of our younger rads who worked with different solutions call it “antiquated.”
I would definitely inquire with Phillips as to their long-term plans with it. Word came to us that Phillips is looking to migrate to a new platform in the next few years, a massive undertaking depending on your size.
Rather disappointing support when it comes to getting images to clinicians and archiving, our clinicians now expect the images in the EMR and intellispace being a “proprietary archive solution” doesn’t play well with others.
Agree Philips development is slow to almost to nonexistence. Philips purchased the PACS from Stentor in 2005 & took 10-12 years to replace the IDX/GE database with their own.
The proprietary compression was a pain but workable by Q/R the Philips DB with other systems or exporting images as dicom. Worked OK w VNAs & other systems but not ideal. As caffeinated says, did not pay well in sandbox w others. But if set up & administered well those problems should not be transparent to users, including radiologists.
And agree with all Xmanagers negatives & including positive of stability & speed.
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Full freeze requiring complete reboot x 3 yesterday. No hanging protocols until all images at all sites are labeled exactly the same and correctly. No single mouse control measurement tool! Lots of very old fashioned click and drag, and the drop point has to be very accurate to get the series to actually land in the window you want it in, ie, having the dragged image 90% covering the screen window you want it in is not good enough. And I wouldnt wish Phillips service on anyone. Had to begin legal action re breach of contract to get real attention, after 8 mos of trying. And much more. No good or even adequate features that others lack to mitigate any of it.
And they are ditching it and moving to their Carestream product in the next 1-2 years. Dont by it now. They are abandoning it. Ask. But dont necessarily believe what they tell you. Worst install Ive experienced.
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How long before Carestream PACS stagnates.
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My old group is installing IBMergicas 8.x shortly. Although I’m out of the loop, I’ll try to get some hands-on time.
Note to major vendors…you have a VERY BAD habit of buying good PACS products and running them into the ground. Think GE and Dynamic Imaging, Philips and Stentor (they previously rebranded Sectra but that company has managed to continue quite nicely on its own.) Try to do better, folks.
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Supposedly the Phillips product we are getting is the post-Carestream package. Here’s to hoping it’s better than what everyone is saying here. I guess if you can’t innovate, then you acquire somebody else’s PACS, like Carestream. I’m at the VA, so I’m hoping this is better than VistaRad and Talkstation voice that we have now.
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Is it the Stentor iSite/Intellispace or Kodak’s Carestream? They are 2 different PACS products.
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I was under the impression that Phillips has now merged the two products. The one we are getting is supposed to largely be a descendant of Carestream.
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Just getting introduced to iSite and as a PACS user for a long time, I am astonished how bad of a product it is. Hanging protocols? A very basic thing and they absolutely do not get it right. PACS i used in first generation of software 2 decades ago did a more intuitive and complete job than Philips product now. Cant set them up. Cant change them easily on the fly and arrange a new hanging protocol. Cant set it up to put series 1 in frame 1, etc.
dont know the shortcuts for a lot of functions yet but basics simply dont have that. Windowing? No keyboard shortcut. Close a case? No shortcut. Want color display? Have to go color monitor, choose a thumbnail, open it, scroll, and about 50 mouse clicks later, yeah you may get it.
the little toolbox sits at the top of the screen. Want one? You move the mouse to the top and click. Not where your mouse or image is, but the top. The text displays of name, date, MRN, etc are minuscule to the point of eye strain to even see a name.
horrid design and I would run screaming from this awful 1975 era product-
Phillips is where PACS go to die.
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Quote from Midwest Eastern Rad
Just getting introduced to iSite and as a PACS user for a long time, I am astonished how bad of a product it is. Hanging protocols? A very basic thing and they absolutely do not get it right. PACS i used in first generation of software 2 decades ago did a more intuitive and complete job than Philips product now. Cant set them up. Cant change them easily on the fly and arrange a new hanging protocol. Cant set it up to put series 1 in frame 1, etc.
dont know the shortcuts for a lot of functions yet but basics simply dont have that. Windowing? No keyboard shortcut. Close a case? No shortcut. Want color display? Have to go color monitor, choose a thumbnail, open it, scroll, and about 50 mouse clicks later, yeah you may get it.
the little toolbox sits at the top of the screen. Want one? You move the mouse to the top and click. Not where your mouse or image is, but the top. [i][b]The text displays of name, date, MRN, etc are minuscule to the point of eye strain to even see a name. [/b][/i]
horrid design and I would run screaming from this awful 1975 era product
Can’t speak to all of the issues, but screen overlays (text displays) are very, very easy to correct. They are set in Machine Preferences by defining the size of Small, Medium and Large for each monitor. The default size when the client is installed is quite small. Your PACS Admin or other PACS support personnel should know this. They should also be to assist you with Keyboard Shortcuts. There are over 50 of them. Good luck.
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If possible, go with Powerscribe over Talkstation
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Run, don’t walk away from Philips.
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Yes, Powerscribe is integrated into the new Intellispace. That alone is an upgrade from Talkstation. I’ll get back to everyone when they finally implement our new PACS. Knowing the VA, it could be awhile
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Old school Stentor isite was the bomb!
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Used Intellispace. Middle of the road experience for me. Good enough for viewing/maniputlating, but crashed about 1x a day. Seems like it’s been around a while, so I would not get it, based on the expected dump and lack of support that seems to happen with older PACS.
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The UK version (we have 4.4) is not good.
Hanging protocols are all but impossible.
MPR is through a bolt-on, which doesn’t have the same (or any) keyboard window shortcuts.
No autoscaling, so new and old CT exams are different sizes, making eyeball assessment of change difficult.
It seems written by programmers with no radiologist input – eg spine labelling has an option for “descending order” which means the number gets smaller (L5, L4, L3) rather than anatomically descending which would be more intuitive to me.
Their version of Carestream will be interesting
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I am on a new PACS now, and I can tell you I definitely miss IntelliSpace.
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I have used it extensively. It is the worst PACS I have used. It makes Centricity look good.
