[jonhanse_770]

Contact your Change Healthcare sales rep and they should be able to send an apps person to do what you want to do. It’s not cheap- probably up to $2K per day plus expenses- but it will give you what you want and need. Just make sure everyine is available to do their hanging protocols and you dont get hung up (no pun intended) reading and doing other things in a routine day
 
Good luck.
 
PACSMan

[Mark OBrien]

The “practice” didn’t arrange for anyone to train you? To have it configured for you to make you as productive as possible?

At any rate I would contact the hospital to find out who the sales rep is. Then I would ask the practice or the hospital to pay for it

[ehabmashaal_882]

Thank you all, we got someone at Change to set this up. Our colleagues tried to help but they have been using it forever and there is not really a go-to person for hanging protocols and such. 

[michele.mcguire_299]

Dm me next time.. I can help 

[rcarvalho.priscila]

Allow me to rant, just a little bit. First of all I am glad your team got the needed PACS help that will facilitate taking of your patients. I thought about responding myself a few times. I am a retired PACS Applications Specialist from a major PACS vendor. I trained many, many radiologist and technical staff over the years and I truly enjoyed the interaction with customers. Sometimes I really miss it. I saw many sites with this kind of issue. A new radiologist(s) comes onboard and needs training and setup on the PACS. I went to many sites just for this reason. Or, just as likely the radiologist needs help with hanging protocols or user configuration. We had many sites request this, usually without an expectation of paying for them, which was usually the case. It’s pretty much in the vendors best interest tp provide the training to ensure radiologist satisfaction with the PACS. But, we had sites that repeated the request many times without making any effort to develop their own first response resource onsite even though their are multiple resources for getting a local resource (technologist or PACS Admin) developed to cover at least basic configuration and hanging protocol issues. I asked a couple of radiologist if they ever reach out to a local resource for issues and they would reply “those guys are no help”. Clearly the expectation was set pretty low for radiologist PACS support at the local level. If you have another new radiologist(s) arrive what is the plan for training? My point being to think about developing better local PACS support. You will be more satisfied with PACS, improve workflow and possibly even save some money on PACS vendor onsite training visits. Sorry about the rant. I am retired now, so I can speak a little more freely. Good luck.

[kaylases]

Hi, In all likelihood, the Apps Specialist will share that display protocols can easily be copied to other users, although my experience has been then that Radiologist’s have unique preferences.