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Ambra
Any Ambra users around? Ever see a problem where it sends over gigantic files? We have had issues where it might send a file that is like 50, 60, 100+ GB in size. The PACS cannot process those and really nothing I know of can. So it ends up choking up the DICOM SCP. WE have to stop it and delete the files.
We’re just a spoke to other accounts but from my experience the Ambra service has been terrible. You can’t get responses to your support tickets and it’s really a patient care issue when we can’t get electronic transfers from facilities that use Ambra. -
6 Replies
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Ambra was sold to Intelerad back in October for a measly $1.7B. You might want to contact Intelerad instead of Ambra directly.
PACSMan-
we were on a call with their execs already once. Nothing happens. When we first had the issue the support person made it sound like their was exodus of staff. I wasn’t sure if that was intelerad cuts or people leaving. But you can’t get call backs, or email replies. It’s a mess.
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On the plus side, Ambra responded this week to a ticket I opened via e-mail in February, and were responsive and helpful.
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Ambra is terrible. Its been nothing but a nightmare for 2 years.
it was down last week for the majority of 2 days. Its down all the time. Customer support is the worst I’ve ever encountered. We are dumping them and moving to another PACS
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Ambra is terrible. Its been nothing but a nightmare for 2 years.
it was down last week for the majority of 2 days. Its down all the time. Customer support is the worst I’ve ever encountered. We are dumping them and moving to another PACS -
We use Ambra quite a bit, but have never had the issue you’re describing.
Fyi, we have also had some bad experiences with support, but I can say that it’s slowly starting to improve. We are also an Intelerad site, so we’ve been in communication with the support manager quite a bit. They recognize the issue and are training a lot of folks to get back up to speed.
